GENERAL POLICY

Version 36 (26 Aug 2021)

  1. COURSE MEMBERSHIP FEE

    1. There is a $1,000 course membership fee that entitles you to premium service per course.

    2. The membership entitles the student to priority access to course enrolment, with a wide variety of premium added value services. Such services include access to our termination notice incentive programme, referral programme, make-up facilities, monthly parent update service and discounts to special Babington parties and events. 

  2. TERMINATION NOTICE INCENTIVE PROGRAMME

    1. Termination notice incentive programme is applicable to members only. 

    2. Students may only terminate their enrolment conveniently via our online termination form. No other forms of notice will be accepted. 

    3. Providing there is 30-days advance notice from the date of the last lesson, the student's account will be credited with $1,000.

    4. This credit cannot be converted into cash. The credit can only be applied to offset the tuition fees in the student's account.

    5. The 30 days notice counts from the timestamp automatically generated upon the completion of the online termination form.

  3. PAYMENT

    1. Payment can be made via cheques, cash, EPS or, subject to availability, certain forms of mobile payment.

    2. Post-dated cheques will not be accepted.

    3. Hard copy receipts for payments will only be issued by request. Parents are encouraged to use our parent app, where all receipts and invoices are automatically and instantly stored.

  4. REFUND POLICY

    1. In case of school closure prior to the commencement of a course, our school will refund in full the course fee collected to students immediately.

    2. If a course cannot be operated according to the arrangements specified in the fee receipts and students decline the revised arrangements offered by our school, our school will refund in full or on a pro-rata basis the course fee collected to students as soon as possible and in any event not later than one month after the pupils have requested for the refund.

    3. If a course cannot be operated on the date or at the time specified in the course leaflet and students decline the revised arrangements offered by our school, our school will refund in full or on a pro-rata basis the course fee collected to students as soon as possible and in any event not later than one month after the students have requested for the refund.

    4. In case of cessation of a course after its commencement, our school will refund to pupils the course fee collected on a pro-rata basis as soon as possible and in any event not later than one month after the cessation of the course.

  5. REFUND PROCEDURE

    1. Our school will inform parents of the refund arrangement either over the telephone or in writing.

    2. Our school will refund pupils in accordance with the above policies.

    3. When processing the refund, our school will not take away the original fee receipts. Upon receipt of the refund, students or parents should sign to acknowledge the receipt.

  6. REGULAR PROGRAMME AND HOLIDAY PROGRAMMES

    1. Regular programme is defined as classes operated from the 1st of September to mid July. Please check with the centre for the exact last day of regular programme as this date fluctuates each year.

    2. Holiday programme are defined as seasonal holiday programmes such as our annual summer programme. 

    3. Summer programme is held each year between mid-July to 31st of August. Please check with the centre for the exact last day of regular programme as this date fluctuates each year.

  7. MAKE-UP CLASSES

    1. Make-up facilities are applicable to members only. 

    2. Make-up facilities are not available for class suspension due to severe weather.

    3. Skipping classes is strictly prohibited. All classes in the month must be paid in full and either attended, made-up or forfeited. To illustrate an example, if a student misses a class in January, this student will not be eligible for a discount that is equivalent to the missed lesson. 

    4. All regular programme make-up classes must be made up on or before July 10th of each year. Any make-up classes not made up after this date will be forfeited. 

    5. The course, lesson, class date, time and teacher cannot be guaranteed for make-up classes, however, the centre will do its best to place the student in a class relevant to their age and ability.

    6. Holiday programmes have special make up rules subject to the course enrolled. Please contact us for details. 

  8. SEVERE WEATHER – TYPHOON & RAINSTORM

    1. Parents will not be notified individually.

    2. Lessons will be forfeited if the centre is closed due to severe weather. Specifically, this means there will be no refunds or make-up classes offered for the forfeited class(es).

    3. Black rainstorm warning OR Typhoon signal number 8 or above - Centre closed

    4. All other weather warnings - Centre open

    5. Black rainstorm or typhoon 8 lowered before 8:00am - Centre opens at 9:00am

    6. Black rainstorm or typhoon 8 lowered before 12:00 noon - Centre opens at 2:00pm

    7. Black rainstorm or typhoon 8 lowered after 12:00 noon - Centre remains closed

  9. STUDENT DISMISSAL POLICY & PROCEDURES

    1. There are 2 different procedures for authorising the collection or release of children from Babington. Please check with your local centre for the applicable procedure. 

    2. Replacement of a lost/damaged cards will incur an administrative fee. Please call for the administration fee. 

    3. Please click here to read the full policy and procedures of our student dismissal and release procedure. 

  10. REFERRAL PROGRAMME

    1. Referral programme is applicable to members only. 

    2. Referral programme is applicable to Regular Programme only.

    3. For the 1st, 2nd, 3rd and thereafter referred person, the referer's student account will be credited with a referral fee of $100, $200, then $300, respectively. 

    4. The one being referred will be credited with a referral fee of $100 into the student's account. 

    5. The referal fee will be auto deducted from the balance in the following month. The maximum deduction each month will be $200. 

    6. A student can only be referred once by another person.

    7. The referral fee cannot be converted into cash.

    8. The referral fee can only be used for regular programme tuition fees. 

    9. Notice of referrals must be given upon the completion of the online enrolment form. Retroactive submissions will not be accepted.

  11. FORCE MAJEURE

    1. If during the paid term, the centre is unable to deliver the classes because of circumstances beyond the reasonable control of the centre such as and without limitation natural disasters or acts of God; acts of terrorism; labour disputes or stoppages; war; government acts or orders; epidemics, pandemics or outbreak of communicable disease; quarantines; national or regional emergencies; or any other cause, whether similar in kind to the foregoing or otherwise, beyond the centre's reasonable control (collectively, "Force Majeure"), Parents agree to suspend in-centre classes and transfer the remaining unused balance into BaboGO, the Company's e-learning service. 

  12. GENERAL TERMS AND CONDITIONS

    1. In the event of inconsistencies between the English and Chinese versions of any terms, the English version shall prevail. 

    2. Babington reserves the right to amend the policy without notice and reserves the right to the final say in any disputes.

    3. The policy as stated here: will be the enforceable one. 

    4. Babington is responsible for the student only during the agreed lesson times. Babington is not responsible for any accidents or harm caused to the student before or after the lesson in any way.

    5. Parents or designated guardians must be within 5 minutes reach of the centre in case of emergencies. 

    6. It is the parents/guardian's responsibility to inform the centre about any medical conditions of their child, such as allergies to certain food. If a class involves cooking, the cooked food will be returned home with an ingredients label. 

    7. Students will not consume their cooked food in the centre. It is the parents' responsibility to check for allergies before allowing their child to consume their food out of Babington. 

    8. The centre may take photographs or videos of child(ren) for the purposes of progress reporting and marketing. In the event that photos or videos were taken for marketing purposes, parents will not be entitled to proceeds whatsoever. Objections to this clause should be made in writing.​

    9. Should students need to visit the toilet, our staff will escort the student to the toilet and remain in the public area outside the toilet entrance. Parents are advised to have a guardian near the centre to escort students into the toilet to supervise the child fully.